O-M Warranty 
Coverage and conditions are subject to the conditions and limitations as stated below.

Ohio-Made products will be free from manufacturing defects for a period of five (5) years from the date of purchase and only when the products are used and installed in accordance with the terms and conditions of the installation instructions and industry standard guidelines that are not in conflict with the Data Sheet in effect at the time of installation.


It is the responsibility of the owner/builder/installer to ensure the suitability of all building materials and all associated building materials for the owner’s intended use. Visual defects or nonconformities apparent prior to installation are not covered by this warranty. Further, this warranty does not cover normal wear and tear or other damage (e.g., scratches, discoloration, fading, etc.) caused by impacts or accidents.

Consumable parts of products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable parts are goods reasonably expected to be used up or damaged during normal use.  It is recommended that the owner consult an experienced and professional installer.

If the products fail to meet this warranty, then Ohio-Made’s exclusive remedy and the sole obligation of remedy to the owner shall be to a) reinstall or replace the failed portion of the product assembly or b) pay an amount not to exceed the original square foot cost of the installation of the tile assembly verified to be defective.  Product assembly is defined to include all Ohio-Made products, non-reusable tile surfaces, and the appropriate setting and grouting materials. 

Ohio-Made cannot guarantee, due to conditions beyond its control of discontinued or limited tile replacement, an exact match to the specific tile, stone, or flooring material used in the installation.  A similar material may be substituted.  

Ohio-Made excludes and in no event shall have any liability for lost profits or any other indirect, special, incidental, punitive, exemplary, or consequential damages arising out of or connected to failure of the products or flooring system which they are a part of, nor misuse of the products or flooring system, regardless of any strict liability, active or passive negligence, legal theory, fires, explosions, intentional acts of destruction, losses due to structural failure, or other causes unrelated to the products.

This limited warranty extends only to the original end user/owner and is not transferable or assignable.  No changes or modification of any terms or conditions of this warranty are allowed.  

Claims on this warranty: To make a claim under this limited warranty, the owner must contact Ohio-Made with written notice within 30 days of any alleged defect in the products provided by Ohio-Made, together with date and proof of purchase of the Products, proof of the costs of the original installation and name and address of all installers, failing which this limited warranty shall be of no effect.  Ohio-Made reserves the right as a condition of this limited warranty to inspect the alleged failed and defective product condition. 

 

All claims shall be sent to:

Ohio-Made
Attn: Warranty Claims
Fax: 203-549-3671
Email: Info.OhioMade@Gmail.com

 

Download a copy of our warranty here.